It’s fair to say it’s been a year like no other and like many people I think, here at FRASAC we we re looking forward to 2021 with the arrival of a vaccine and hopefully some return to normality. With the new Tier 4 restrictions for much of Scotland we are once again in a period of uncertainty.
We’d like thank our clients for their understanding during 2020 and the changes that were required to their support. Thanks also to other professionals and agencies we have worked with during the year, we look forward to working with you throughout 2021.
FRASAC will close at 5pm on Wednesday 23rd December and will re-open at 8.30am on Monday 4th January 2021. If you would like to leave a message or send us an email during this time please do so and we’ll get back to you in the new year.
Our website www.frasac.org.uk has lots of useful information and the Rape Crisis Scotland Helpline remains open during the holidays. Please do call if you need support.
Information on sexual health services can be found on the Sexual Health website at ttps://www.sexualhealthfife.scot.nhs.uk/
We do hope you have a good Christmas and wish you best for the new year.
We asked some of our our volunteers to tell us about their experience with FRASAC.
Helen has volunteered with FRASAC for eight years, starting out in a Volunteer Counselling Support role. Since then she has completed a diploma in Counselling and has recently completed Supervising skills. Helen is a valuable member of the FRASAC team. Here is her experience working as a Volunteer:
‘I started volunteering eight years ago as a Counselling Support Worker after completing a counselling skills course. I had no previous experience and was nervous to begin with, but was soon able to help clients make sense of how they felt as a consequence of their experience. I love working with the client base. Their courage to walk through the door is inspiring and the commitment they have on their journey is humbling. FRASAC is a great organisation with a lot of support in place so you never feel alone. I received training which included role-play, scenarios and the space to explore issues which may come up in a safe training environment. This made it easier and I felt more comfortable when it came to working with clients. I also receive regular external supervision. The training is an important part of volunteering to feel prepared and allows anyone to explore whether this area of counselling and the client base is right for them.’
Ros volunteered with FRASAC for two years before becoming a paid member of staff. This is her experience:
‘I began volunteering with FRASAC as a Volunteer Support Worker. I enjoyed helping clients and supporting them with what was going on in their lives. Volunteering gives people the chance to join an organisation and be part of the culture. It allows you to learn the aims and values. When the post came up at FRASAC I felt ready to change roles as I already knew the company and enjoyed working with staff.
We are seeking a highly motivated and energetic individual to take lead on the recruitment, training, development, support and supervision of volunteers within FRASAC.
The closing date for applications is 12 noon on Friday 7th August 2020 and if you are shortlisted, you will be contacted by Friday 14th August 2020.
You will find all the information to apply for this post at https://bit.ly/3iKz0lB. For further information on this post please call Susan Macleod on 01592 642336
We know this is a particular worrying time for everyone and we wanted to give you a bit of an update on how FRASAC is operating during Coronavirus.
If you are an existing client receiving regular support before lockdown
Your regular support is available by telephone during this time, if you would like to access this please contact the office on 01592 642336. This will not affect the number of face to face sessions you will receive.
If you are an existing client who is on the waiting list
You will remain on the waiting list but you can still access crisis support over the telephone during this time, please call the office on 01592 642336 to access this.
If you had an Information Session arranged when face to face support was suspended
We will contact you shortly to offer you the option of conducting an Information session over the telephone. If this is not suitable for you we will put this on hold. In the meantime you can access crisis support over the telephone, please call the office on 01592 642336 to access this.
If you are considering making a referral for yourself or someone else
We continue to accept referrals and where possible an Information Session will take place over the telephone. Crisis support over the telephone is also available, please call the office on 01592 642336 to access this.
You can continue to access the Rape Crisis Helpine on 08088 01 03 02 every day between the hours of 6pm to midnight.
FRASAC remains open for business during this time please call 01592 642336 or email email@example.com if you would like to speak to someone. We ask for your patience at this time to help us to continue to support clients as best as we can.
It’s fair to say since lockdown started we’re all living in a very different world. Like many people the lives of the FRASAC team have changed dramatically working from home and many juggling work with home schooling and looking after family and friends.
On 16th March the week before lockdown officially started FRASAC suspended face to face work with clients. This was a decision taken by Jan our Centre Manager with a heavy heart but a necessary one given the potential risk to workers, clients and families. Lockdown followed swiftly after and there we remain.
Since taking the decision to suspend face to face support the team have continued to support clients by telephone where possible. Whilst this is absolutely not the same as meeting face to face and the conversation might be different, for some it is just as important and gives people something to hold onto. One client told us “that having a time where she knows she can take herself away in to a room, speak to someone just about what is going on for her with this new situation, is really such a relief and a comfort”. We’re very aware that not everyone wants to speak on the phone so we’re staying in touch by text where this is the client’s preference. Crisis support by telephone is also available to both existing and new clients and you can still reach us on 01592 642336 or email us at firstname.lastname@example.org.
For our workers as well working from home brings new challenges to the role, not having resources and tools always at hand or missing colleagues who can offer a difference perspective. However, as one of our team noted “we all find ourselves in this situation together, facing the same worries and frustrations as those we are supporting, and in ways it creates a unique bond to be able to acknowledge this and share in our concerns.”
As well as providing telephone support our workers, like many people, have also been arranging food parcels and shopping for clients who are isolating or unable to get out, one client left our worker a lovely note saying “take care as you’ve done to me, lots of love”.
We’ve also been very touched to receive several donations during lockdown, it’s incredible that even during such difficult times people can think of others.
So please remember that FRASAC remains open, whether you’re looking for support and worried about taking that first step, you’re a client who wants to access crisis support on the phone or you’re a professional seeking a bit of advice about a client, do get in touch.
Susan Macleod, Office Manager, FRASAC
You can reach FRASAC by telephone on 01592 642336 or by emailing email@example.com